Support Center

Safety Guide

The vast majority of people using the internet to find love are good, honest people. However, like all things in life, it pays to keep yourself safe from the small minority with dishonest intentions.

The Golden Rule
Never give money (including banking and credit card details) or personal information (such as your full name, phone number and email address) to a person you’ve never met. Be wary of people claiming to live overseas, and always meet people in a safe public place.

How to identify a scammer
  • wants to leave Twosome immediately and use personal email or instant message (e.g. Yahoo Chat, Skype)
  •  claims love at first sight
  • talks about “fate” or “destiny” 
  • claims to be from the the USA, but is travelling or working overseas
  • makes an unusual number of spelling or grammatical errors
  • plans to visit, but is prevented by a traumatic event or a business deal gone wrong
  • claims to be out of the country for business or military service
  • vanishes mysteriously from the site, then reappears under a different name

How to report a scammer
If you spot a suspicious profile, or if you receive a suspicious message, please report it by clicking the “Report” link at the bottom of the profile page (or contact us) immediately so that we can remove the profile.

Contact Us

  • Email Us

  • Office address:
    Twosome Ltd
    1 Rothwell Avenue
    Rosedale
    Auckland 0632
    New Zealand

    Postal address:
    Twosome Ltd
    PO Box 302488
    North Harbour
    Auckland 0751
    New Zealand

    Need more help?
    Write to help@twosome.co.nz and we'll get back to you within 1 business day.

    Company Number: 4785979
    IRD Number: 112-859-306
9c2636d8e9cfd8820e6c3681616884b7@twosomeapp.desk-mail.com
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